All Select Used and Approved Motorhomes come exclusively with:
Tyne Valley Motorhome’s Gold Guarantee covers both the base vehicle and habitation equipment for ALL electrical and mechanical components fitted as part of the manufacturer’s original specification, including water ingress and delamination. All Pre-owned motorhomes come with a standard 12 months cover which is extendable up to 36 months for motorhomes up to 8 years old and 80,000 miles with a maximum claims limit up to the purchase price of the motorhome. There is no limit to the number of claims within the guarantee period.
Also included are;
Specific Exclusions are detailed in the warranty agreement schedule. Please ask for further details.
Where the motorhome purchased is over 8 years old a Silver Policy is provided to cover the base vehicle and habitation equipment. The silver policy covers an extensive number of parts and too numerous to list here. Below we have indicated the areas of your vehicle within which some parts are included. Please refer to the full listings within the agreement documents for further details. Please ask for further details.
Body, paint, glass, brightwork and all similar interior/ exterior trim and finish, entertainment/ communication systems and connected equipment including satellite navigation, catalytic converters and diesel particulate filters and other items as listed in the warranty schedule including wear and tear.
The cover and benefits detailed in this leaflet are subject to the terms and conditions as described in your warranty schedule. There are also certain limitations in the maximum amount paid in the event of a breakdown. For further information about our administrators, AutoProtect click here.
At The Explorer Group Ltd we are confident that our new caravans and motorhomes are engineered using the latest manufacturing techniques and advanced materials technology ensuring that, when buying one of our products, you are buying the very best. We extend this philosophy to our customers by offering long term peace of mind and reassurance through our extensive warranty cover.
Your warranty cover commences on the day your new caravan is purchased and comprises two key elements:
Warranty cover Scope
This applies to all new Elddis, Compass, Xplore and Buccaneer products manufactured from 2012 model year onwards.
Three year manufacturer’s warranty
Year 1 warranty – Covers all original components, including permanently fitted equipment forming part of the original product specification.
Year 2 and 3 warranty – Covers all original components, including permanently fitted equipment forming part of the original product specification, with the exception of the following items:
Ten year body integrity warranty
Elddis, Compass, Xplore and Buccaneer products are covered against water ingress damage for 10 years from the original date of purchase of a new product. This applies to water ingress through any permanently sealed seam joints.
In order to comply with the terms of the above cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a problem with your caravan or motorhome please contact your retailer.
It is with the retailer that your contract of sale exists and consequently they have the responsibility to ensure any complaints and warranty issues are addressed. Any other approved Elddis, Compass, Xplore and Buccaneer Retailer or Service Centre may carry out work at their convenience or discretion, but are not obliged to do so.
All Elddis, Compass, Xplore and Buccaneer products are classed as portable and therefore all work under warranty requires the caravan or motorhome to be delivered and collected from the selling retailer.
Conditions attached to the warranty cover
You must retain the original sale invoice for the caravan or motorhome.
Warranty cover is not given for caravans and motorhomes if they have been used under any of the following circumstances:
If for any reason your new caravan or motorhome is damaged or requires remedial work it is important that only an Elddis, Compass, Xplore and Buccaneer Approved Retailer or Service Centre undertakes such work to avoid invalidating your warranty.
Transfer of ownership
If you purchase this vehicle as a used vehicle it may be possible to transfer the unexpired term of the warranty cover (up to a maximum of six years commencing at the original date of purchase from new). The warranty cover for a used vehicle commences from the original date of purchase from new and is as follows:
The warranty is subject to the usual terms and conditions’ set out in the handbook and is only transferable on payment of a £75 administration fee. Full documentary evidence that the caravan has been serviced annually should be provided at the time of transfer, in accordance with the terms and conditions of the warranty stated in the handbook. Transfer of ownership must be completed within three months of change of legal ownership. Please complete the Notification of Change of Ownership form in your handbook.
This warranty does not affect the purchaser’s statutory rights. The warranty shall be governed and construed in accordance with the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the courts of England.
A 6 berth family motorhome with overcab double bed, front dinette with forward and rear facing bench seats both with fitted seat belts, this area easily converts into a double bed if required. Adjacent is the kitchen with a 3 burner gas hob, grill, full oven, stainless steel sink and a 3-way fridge/freezer. Central wash/wc/shower room with large wardrobe opposite leading to the spacious, light and airy ‘U’ shaped lounge with triple aspect windows giving great views and making good use of the folding store away table, the two side lounges can be used as two small single beds or will easily convert into another good size transverse double bed in the evenings. This vehicle is also fitted with an electric entrance step, full habitation door flyscreen, blown air heating and hot water system, TV preparation, awning and a tow bar with electrics. (97)