At The Explorer Group Ltd we are confident that our new caravans and motorhomes are engineered using the latest manufacturing techniques and advanced materials technology ensuring that, when buying one of our products, you are buying the very best. We extend this philosophy to our customers by offering long term peace of mind and reassurance through our extensive warranty cover.
Your warranty cover commences on the day your new caravan is purchased and comprises two key elements:
Warranty cover Scope
This applies to all new Elddis, Compass, Xplore and Buccaneer products manufactured from 2012 model year onwards.
Three year manufacturer’s warranty
Year 1 warranty – Covers all original components, including permanently fitted equipment forming part of the original product specification.
Year 2 and 3 warranty – Covers all original components, including permanently fitted equipment forming part of the original product specification, with the exception of the following items:
Ten year body integrity warranty
Elddis, Compass, Xplore and Buccaneer products are covered against water ingress damage for 10 years from the original date of purchase of a new product. This applies to water ingress through any permanently sealed seam joints.
In order to comply with the terms of the above cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a problem with your caravan or motorhome please contact your retailer.
It is with the retailer that your contract of sale exists and consequently they have the responsibility to ensure any complaints and warranty issues are addressed. Any other approved Elddis, Compass, Xplore and Buccaneer Retailer or Service Centre may carry out work at their convenience or discretion, but are not obliged to do so.
All Elddis, Compass, Xplore and Buccaneer products are classed as portable and therefore all work under warranty requires the caravan or motorhome to be delivered and collected from the selling retailer.
Conditions attached to the warranty cover
You must retain the original sale invoice for the caravan or motorhome.
Warranty cover is not given for caravans and motorhomes if they have been used under any of the following circumstances:
If for any reason your new caravan or motorhome is damaged or requires remedial work it is important that only an Elddis, Compass, Xplore and Buccaneer Approved Retailer or Service Centre undertakes such work to avoid invalidating your warranty.
Transfer of ownership
If you purchase this vehicle as a used vehicle it may be possible to transfer the unexpired term of the warranty cover (up to a maximum of six years commencing at the original date of purchase from new). The warranty cover for a used vehicle commences from the original date of purchase from new and is as follows:
The warranty is subject to the usual terms and conditions’ set out in the handbook and is only transferable on payment of a £75 administration fee. Full documentary evidence that the caravan has been serviced annually should be provided at the time of transfer, in accordance with the terms and conditions of the warranty stated in the handbook. Transfer of ownership must be completed within three months of change of legal ownership. Please complete the Notification of Change of Ownership form in your handbook.
This warranty does not affect the purchaser’s statutory rights. The warranty shall be governed and construed in accordance with the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the courts of England.
JUST ARRIVED – The all NEW Exclusive Signature CV20
NEW from Elddis is this 2019 specification 2 berth Van Conversion. This Signature CV20 Van Conversion model is exclusive to Tyne Valley Motorhomes. Accommodation comprises of front driver and passenger swivel seats, centre kitchen with a 2 burner gas hob plus 240v hotplate, combination grill/oven, stainless steel sink with matching worktop cover, microwave oven and a stylish, slim Thetford compressor fridge, opposite the kitchen is the very practical wash/wc/shower room with some stylish touches. Through to the rear is the spacious lounge/dinette with two long lounge seats down either side which can be used as two generous 6’2″ twin beds or easily converts into a sumptuous transverse double bed. This model comes with electric entrance step, full width sliding door flyscreen, heating and hot water system, LED lighting, TV preparation including bracket, DAB radio/CD player with Bluetooth, USB and steering wheel controls for radio and telephone, pleated cab blinds, solar panel, omnidirectional aerial, awning, reversing camera, 25ltr underslung gas tank. Azure Blue metallic paintwork and stylish Black alloy wheels finish off this stylish van conversion. (101)